Legal

Privacy Policy

Effective November 15, 2026

1. Who we are

Llamador LLC ("Llamador", "we", "us") makes a phone assistant for property management companies. It answers calls and works in the company's property management software. This policy covers our website, llamador.app, and the Llamador service. You can reach us at hello@llamador.app.

2. Who this policy is about

• Website visitors: people who browse llamador.app, use the savings calculator, book a demo or sign up.
• Customers: property management companies that use Llamador, and the people at those companies who set it up and use it.
• Callers: tenants, owners, applicants, vendors and staff who call or text a Llamador line that a customer set up.

3. What we collect

From website visitors

• What you type into our forms: name, company, email, phone number, number of units, number of staff, your property software and its web address, your plan choice and any message.
• Spam protection: when you send a form we keep the IP address and browser type that came with it, so we can block abuse.
• Savings calculator: if you use it, we count that it was used and keep the numbers you entered (units and minutes). Nothing that identifies you is attached to those numbers. Your browser remembers your estimate during your visit so the sign-up page can show it. It's cleared when you close the tab.

Cookies and advertising. We may use cookies and similar tools from advertising partners, such as the Meta Pixel. They help us measure our ads and show our ads to people who visited our site. These partners can see that your browser visited our pages and may combine that with what they already know about you, under their own privacy policies. They only ever see website visits. Information from customers and callers is never shared with them. See section 10 to opt out.

Our fonts come from Google Fonts, so your browser connects to Google to load them.

From customers

• Account details: company name, contacts, email addresses, phone numbers, billing details and plan.
• Staff directory: the names and phone numbers of the people allowed to call your staff line.
• Information from your property software: what Llamador reads and updates to do its job. That includes properties, units, work orders, vendors, inventory, calendars, guest cards, and application status and notes. We use the access you give us only to carry out your team's requests.
• Connected tools: if you connect a tool such as Notion, we read the pages you choose to share so the assistant can answer from them.
• Sign-in details: the phone number or email used to sign in to your dashboard, and a record of sign-ins and admin actions.

Llamador is not built to read tenant screening reports, Social Security numbers or credit information, and we don't ask for that access.

From callers

• Call details: the calling number, time, length and the number called.
• Recordings and transcripts: what was said on the call, plus a written summary and any details the assistant noted, such as a maintenance request.
• Texts and photos sent to a Llamador number, such as pictures a technician sends for a work order.

4. How we use it

• To answer calls, carry out requests in the customer's software, and send summaries and notifications.
• To set up accounts, bill customers and give support.
• To keep the service secure and prevent abuse.
• To check and improve call quality. For example, we review calls the assistant handled poorly so we can fix them.
• To make Llamador better for all our customers, within each customer's choices (see below).
• To answer demo requests and sign-ups, and to send customers notices about their account.
• To meet legal obligations.

Improving Llamador. Each customer chooses whether its calls may help us improve Llamador, separately for its two kinds of line:

• Staff line (the customer's own team): used unless the customer turns it off.
• Tenant line (tenants, owners, vendors and other callers): not used unless the customer turns it on, because these calls can include more sensitive details such as account balances.

Before we use a call this way, we remove names, phone numbers, email addresses, dollar amounts and account numbers. Calls used this way help us improve how the assistant understands and handles requests. They're never sold, never used for advertising, and never given to anyone else to train their AI models.

We don't sell personal information. We never use customer or caller information for advertising. The only information used for advertising is website browsing collected by cookies, as described in section 3.

5. Information we handle for our customers

When tenants, vendors or staff call a customer's Llamador line, we handle their information on that customer's behalf and under its instructions. The customer decides what the line does and how long records are kept. If you called a property management company's line and have a question about your information, please contact that company. If you contact us, we'll pass your request along to them.

6. Who helps us run Llamador

We use these service providers. Each one gets only what it needs to do its part:

• Vapi: runs the phone calls and stores call recordings and transcripts.
• Twilio: phone numbers, calling and text messages.
• Anthropic: the AI model that understands requests and decides what to do.
• Deepgram: turns speech into text during calls.
• ElevenLabs: the assistant's voice.
• Google Workspace: our email.
• Cloudflare: hosts this website and secures the connection to our servers.
• Advertising partners such as Meta: if we use their cookies on our website, they receive website browsing information only, as described in section 3.
• The customer's own tools: their property management software, and tools like Notion if they connect them.

We may also share information if the law requires it, to protect people's safety or our rights, or as part of a merger or sale of the business. In a merger or sale, the information would stay under the protections in this policy.

7. How long we keep it

• Customer and caller information: kept while the customer's account is open. When a customer leaves, we delete it within 90 days, unless they ask us to delete it sooner or the law requires us to keep it.
• Website forms: demo requests and sign-ups from companies that don't become customers are kept for up to two years, then deleted.
• Billing records: kept as long as tax and accounting rules require.

8. How we protect it

Connections to Llamador are encrypted. Dashboards require a one-time code to sign in, and each customer sees only its own data. Keys to outside services are kept on our servers and never sent to browsers or phones. Only the people who run Llamador can access customer data, and only to operate and support the service. No system is perfectly secure, but we work to protect what you trust us with. If a breach affects your information, we'll tell the affected customers without undue delay.

9. Where it's processed

Our service providers process information mainly in the United States. Llamador's own servers may be located outside the United States. Wherever information is processed, this policy applies to it.

10. Your choices and rights

You can ask us to show you, correct or delete the personal information we hold about you. Email hello@llamador.app. Depending on where you live, you may have other rights under local law, such as California's. One of these is the right to opt out of our website's advertising cookies (which some laws call "sharing" for targeted advertising). You can opt out by blocking or clearing cookies in your browser, by using a browser that sends a Global Privacy Control signal (we honor it), by changing your ad settings with Meta and other ad platforms, or by emailing us. We won't treat you differently for using them. We may need to confirm who you are first. If the information belongs to one of our customers' records, we'll work with that customer to answer you.

11. Children

Llamador is a business service and isn't directed at children. We don't knowingly collect information from children under 13.

12. Changes

If we change this policy, we'll post the new version here with a new date. If a change is significant, we'll also email our customers.

13. Contact

Llamador LLC
hello@llamador.app